Spam Policy

CreateSend takes spam and permission very seriously.  By requesting an account on CreateSend, you are also agreeing to abide by this anti-spam policy when using CreateSend.

The law isn’t enough, it’s permission that counts

Our definition of spam goes beyond the laws in most countries, while keeping in mind your obligations under GDPR, and encompasses what we believe to be true permission email marketing.

Spam is any email you send to someone who has not given you their direct freely given permission to contact them on the topic of the email.

But that’s not enough. Permission is a fuzzy word open to interpretation. Let’s get into some specific scenarios so it’s clear what does and doesn’t constitute permission.

What kind of email addresses are OK to send to with CreateSend?

To send email to anyone using CreateSend, you must have clearly obtained their permission. This could be done through:

A subscribe form on your web site.

An opt-in checkbox on a form. This checkbox must not be checked by default, the person completing the form must willingly select the checkbox to indicate they want to hear from you.

If someone completes an offline form like a survey or enters a competition, you can only contact them if it was explained to them that they would be contacted by email AND they checked a box indicating they would like to be contacted.

If someone gives you their business card and you have explained to them that you will be in touch by email, you can contact them. If they dropped their business card in a fishbowl at a trade show, there must be a sign indicating they will be contacted by email.

You should obtain consent separate from other terms and conditions and avoid making permission for email marketing contingent on other unrelated matters.

Basically, you can only ever email anyone who has clearly given you permission to email them specifically about the subject you’re contacting them about.

What kind of email addresses ARE NOT OK to send to with CreateSend?

Anything outside the examples above doesn’t equal permission in our eyes, but here are some examples to make sure we’re crystal clear. By using CreateSend, you agree not to import or send to any email address which:

You do not have explicit, provable permission to contact in relation to the topic of the email you’re sending.

You bought, loaned, rented or in any way acquired from a third party, no matter what they claim about quality or permission. You need to obtain permission yourself.

You haven’t contacted via email in the last 2 years. Permission doesn’t age well and these people have either changed email addresses or won’t remember giving their permission in the first place.

You scraped or copy and pasted from the web. Just because people publish their email address doesn’t mean they want to hear from you.

Sure, some of these people might have given you their email address, but what’s missing is your permission to email them commercial messages. Blasting promotional emails to any of these people won’t be effective and will more than likely see your email marked as spam by many of your recipients.

What content MUST I include in my email?

Every email you send using CreateSend must include the following:

A single-click unsubscribe link that instantly removes the subscriber from your list. Once they unsubscribe, you can never email them again.

Your name and physical address.

GDPR & You

  • Are your current email marketing practices GDPR compliant?
  • Do you allow your subscribers to be completely removed from the list when they unsubscribe?
  • Does your opt-in come with checkboxes that aren’t automatically ticked?
  • Can you trace back to the exact date and purpose your subscriber opted-in for your emails?
  • Do you quickly erase the subscriber’s data upon their request to unsubscribe?
  • Do you tell your subscriber exactly how their data will be used, including whether any third parties will be involved?
  • Is your privacy policy clear and simple?
  • Have you kept clear records of the personal data you hold and the consents that you have obtained from each email recipient?

This is a non exhaustive list and does not replace legal advice. By using CreateSend, you represent and warrant to us that you have met all obligations under GDPR (Regulation 2016/679 applicable from 25 May 2018).

How we’ll know if you don’t have permission.

CreateSend has numerous layers of approval and monitoring to ensure you comply with our anti-spam policy. Here’s a few of them:

Our software is directly integrated into the spam reporting systems for some of the biggest ISP’s like Hotmail and AOL. If you don’t have permission and someone marks your campaign as spam, we’ll know about it the moment that button is pressed. If you receive a complaint rate greater than 0.25% of all recipients (that’s 25 complaints for every 10,000 recipients) your account will be terminated. This is a generous figure that takes into account false spam reports.
We monitor blacklists and our abuse accounts all day every day. We can pinpoint who is causing us delivery problems or attracting complaints very easily.

If we do discover that you’re emailing people without their permission, we will terminate your account with CreateSend immediately.

In the end, it’s really common sense. Take off your marketing hat and put yourself in your recipient’s shoes. If they don’t recognise who you are or aren’t interested in what you’re sending, they’ll think you’re a spammer. It’s that simple.

All information on the CREATESEND website is of a commercial nature and is the property of Byrne Ventures Limited (trading as ACTON BV) an Irish registered company no. 403195 having it’s registered office at Suite 1, Clare Technology Park, Ennis, Co. Clare V95 RC90.

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